Refund and Returns Policy

At ZeeCup, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward refund policy to ensure a smooth and hassle-free experience.

1. Returns
   • We accept returns within 15 days of purchase.
   • To be eligible for a return, your item must be unused, undamaged, and in the original packaging.
   • Proof of purchase (order number or receipt) is required for all returns.

2. Refund Process
   • Once we receive your returned item, we will inspect it to ensure it meets our return criteria.
   • If your return is approved, we will issue a refund to your original payment method. Please note that it may take 5-7 business days for the refund to appear in your account, depending on your payment provider.
   • Refunds will be processed minus the original shipping costs unless the item was damaged or defective.

3. Non-Refundable Items
   Certain items are non-refundable, including:
   • Items on sale or clearance
   • Personalized or custom products
   • Gift cards
   • Any item not in its original condition, is damaged, or is missing parts for reasons not due to our error

4. Damaged or Defective Items
   • If you receive a damaged or defective item, please contact us within 7 days of receiving the product.
   • We will either offer a replacement, issue a full refund, or provide store credit based on your preference.

5. How to Return an Item
   • To initiate a return, please contact our customer service team at [Customer Service Email or Phone Number] with your order details.
   • Once your return is authorized, we will provide instructions on how to send the item back to us.

6. Shipping Costs for Returns
   • Return shipping costs are the responsibility of the customer unless the product is defective or we made an error with your order.
   • If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

7. Exchanges
   We do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.

8. Contact Us
   If you have any questions regarding our refund policy or need assistance with a return, please don’t hesitate to reach out to us at contact@zeecup.com